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Texas State Technical College Grievances and Complaints

With more than 50 years serving Texas, Texas State Technical College (TSTC) is a public coeducational institution of higher education offering courses of study in technical education leading to the award of Certificates and Associate of Applied Science degrees. TSTC also provides technical education and training to business and industry, continuing education to the public, and training programs for community and state economic development. TSTC serves Texas through ten campuses in Abilene, Breckenridge, Brownwood, Fort Bend County, Harlingen, Marshall, North Texas, Sweetwater, Williamson County and Waco. TSTC is the only college in the state to adopt a funding model based entirely on student employment outcomes - aligning with its purpose of strengthening Texas with a highly skilled, technically-competent workforce.

Vision Statement

Texas State Technical College (TSTC) will be a leader in strengthening the competitiveness of Texas business and industry by building the state’s capacity to develop the highest quality workforce.




Behaviors, Beliefs and Outcomes


Being held to and delivering a higher standard to our co-workers, ourselves, students, and Texas.

We are different because we:
We believe:
We will:

Practice and prepare in order to be excellent. 

Articulate, measure, and deliver on expectations.



We are driven to transform higher education.

The status quo is insufficient.

In being proactive.

To be effective, we must begin with the end in mind.

Deliver results that consistently exceed expectations.

Demonstrate higher performance than others.



Doing what needs to be done and being transparent about the resulting successes and failures.

We are different because we:
We believe:
We will:

Make commitments and follow through on them. 

Encourage and participate in timely, frank dialogue and feedback. 

Hold each other accountable, even when it is uncomfortable to do so.


What gets inspected gets done. 

Focusing on the important tasks contributes to execution.

All actions have natural consequences.


Always strive for institutional learning and continuous improvement.

Establish and earn trust in each other. 

See enhanced institutional growth. 

Experience personal and professional growth.



Delivering genuine experiences to fulfill the needs of our customers.

We are different because we:
We believe:
We will:

Have a positive attitude.

Anticipate, recognize, and meet customer needs.

Are aware of our customer’s needs and are intentional in our delivery of service.

Are authentic in our interactions.

Are empathetic.

Share in the ownership of our customer’s problems and needed solutions.

We exist to serve Texas as stated in Texas Education Code 135.01(b).

Service is in our mission.

We create economic opportunity.

Ensure customers are delighted with their experience.

Always exceed expectations.

Provide solutions.

Always leave a good impression.

Demonstrate loyalty and have lasting relationships.

Strive to meet the needs of our students and the college.



Doing what is right and not wavering.

We are different because we:
We believe:
We will:

Act truthfully and honorably.

Act authentically.

Act consistent with the mission and intent of the college.

Speak up when it may be risky to do so.

Challenge any situation that encourages dishonesty or rewards unethical behavior.

Follow our convictions even if no one is watching.

Integrity is foundational. If it is compromised, the other values lose impact.

TSTC’s credibility and character are directly linked to integrity.

As members of the TSTC family, our personal integrity reflects on the organization.



Always represent our stakeholders’ interests.

Never compromise our brand.

Always act in a trustworthy manner.

Mitigate risk.




We will deliver the highest quality services possible with the highest regard for honesty, integrity and ethical behavior.

  • For more information, please call or write to:

Compact with Texans Representatives

Texas State Technical College Location

Georgeann Calzada
Campus Enrollment Executive 
5333 F.M. 1640
Richmond, TX 77469

Phone: 832-223-0612

Fort Bend County

Michelle Atkinson
Campus Enrollment Executive
2650 East End Boulevard, South
Marshall, Texas 75671
Phone: 903-923-3231


Janette Gomez
Community Standards Liaison
1902 N. Loop 499
Harlingen, TX 78550

Phone: 956.364.4383


 Chemese Armstrong
Campus Enrollment Executive
1600 Innovation Blvd (CR 108)
Hutto, TX  78634
Phone: 512-759-5907

East Williamson County

Griselda Sanchez
Coordinator of Transition Services, Sweetwater, Abilene, Breckenridge, Brownwood
300 Homer K Taylor Dr.
Sweetwater, TX 79556
Phone: 325-235-7311

Abilene, Breckenridge, Brownwood,
and Sweetwater

Jenny Rowe
Community Standards Liaison

3801 Campus Drive
Waco, TX 76705

Phone: 254-867-3925


Jenny Rowe
Community Standards Liaison
3801 Campus Drive
Waco, TX 76705
Phone: 254-867-3925

North Texas


Formal Written Complaint Handling Procedure

Most questions or complaints can be addressed through routine college channels. If additional assistance is needed, you are encouraged to file a formal written complaint. TSTC is committed to your satisfaction. The Customer Service Representatives for our TSTC are listed above.

Submit your complaint in writing by filling out the Effective Customer Relations Form. Alternatively, you may communicate verbally to the respective individuals named above.

ES 3.24 Student Grievances and Complaints

Complaints Relating to 504/ADAAA

Texas State Technical College 3801 Campus Drive Waco, Texas 76705 254-799-3611
© 2019 Texas State Technical College